Terms and Conditions

Thank you for visiting our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern CRC Batteries Ltd relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website, or our services.

Company Information
CRC Batteries Ltd is a company registered in the UK with our registered office located at: Orchard House, Clyst St Mary, Exeter EX5 1BR. Our company registration number is 11813172.

Your Rights
You and We are protected by statutory (legal) rights, according to the laws of England and Wales or any European Legislation which applies in England. Where statutory legislation exists, or new legislation comes into force, your and our statutory rights are not affected by anything within these terms, and those rights take precedence over these terms. Where any part of these terms is overridden by legislation, all other terms still apply. Any order placed with us is subject to acceptance.

Trademarks
All trademarks, service marks and trade names of CRC Batteries Ltd used in the site are trademarks or registered trademarks of CRC Batteries Ltd.

Quotes
Any verbal or written quote given by CRC Batteries Ltd is given as a guide based on limited information provided by a customer. A verbal quote is intended to give the customer an estimate on the price and not an assurance that the product or service will be sold at that price.

Diagnostic Fee
We charge small diagnostic fee payable either via eBay.co.uk or this website. If you decide to not go ahead with a repair once booked and paid for, it will become a non-refundable deposit. If you do ask us to go ahead with the repair, the deposit will become part of our total fee. We will always inform you know before carrying out more extensive diagnostics if needed. We will reserve the right to request an up-front diagnostic fee upon drop off at our premises.

Payment Terms
Unless otherwise agreed full payment must be made at time of collection or prior to delivery. We accept Debit/Credit Card, Cash or Bank Transfer. If an invoice is emailed the payment is due 7 days from the invoice date.

Liability
To the maximum extent permitted by law, CRC Batteries shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of the Site or our services. Our total liability to you in respect of all losses arising under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the amount paid by you for the services.

Online orders can take up to 5 working days to be processed including collections and dispatches.

Prices and images are subject to change without notice.

If we cannot repair a battery for technical reasons outside of our control (e.g. parts not available or anti-tamper chipped BMS), in such situations we still charge a £12.00 nominal fee for the return of the battery, or we can recycle your battery for a small additional cost of £3.50 per Kg.

After our diagnosis of any issues, we will issue a full repair estimate.

Total service time can take up to 14 working days, if there are any unseen delays we will be in contact.

Repairs
All of our repair work comes with a 50-day guarantee from once you receive it back relating to the work we carried out unless otherwise stated. Additional issues outside of what was repaired will not be covered, for example if a battery is found to have other cells displaying a fault that were not replaced. Lithium cells can degrade and self discharge over time. However, if within 50-days of return to you it is found that a cell revival or voltage re-balancing service has failed due to unforeseen slow self discharging cells and it's clear a re-cell is needed, we can offer an upgrade to a rebuild for the cost difference at our discretion.

Full Rebuilds
We offer 12 Months Return to Base Warranty on batteries we fully rebuild using our own cells or for new builds. If the rebuilt battery fails due to our workmanship or faulty parts within this period, we will repair or rebuild it at no additional cost. Warranty does not cover issues arising from misuse, accidental damage, or modifications made by the user, this warranty period also carries over to the BMS if this too was replaced. This period is only valid for complete cell replacements / rebuilds, any partial cell replacements fall under the 50-day repair guarantee.

Generally we do not provide refunds on battery new builds or re-cells. It is a time-consuming process that requires a very high level of expertise to build a Li-ion battery pack. If we can prove that the battery is working beyond reasonable doubt, the only compromise we can offer in this regard is to take back our cells and offer a pro rata refund. Refunds are offered at our discretion.

Shipping
Unless otherwise specified, all shipments are sent by an established courier of our choice. Quicker, express services are available upon request and additional charges will be incurred.

We are not responsible for any loss or damage of the package caused by the carriers / couriers. If you would like to arrange your own postage, or prefer to drop it over personally to our Exmouth based workshop, please contact us in advance.

Cancellation
All orders must be cancelled within 48 hours. While we may attempt to cancel / hold / make changes if the order has not shipped, depending on how far into the process we are it may not be possible to cancel. Once the order has shipped it cannot be cancelled.

Exclusions
The guarantees and warranties do not cover: Damage caused by misuse, neglect, or improper handling. Issues resulting from unauthorised modifications or repairs by third parties. Normal wear and tear. Commercial/industrial use where excessive usage and/or excessive weight transportation is required (pedicab, delivery vehicle, rental company). Other exclusions: We do not repair or rebuild batteries that are deemed to be beyond economical repair or those that pose a significant safety risk. We reserve the right to refuse service for any battery that does not comply with our safety and operational standards.

Customer Responsibilities: Proper Use: Customers must use the batteries in accordance with the manufacturer’s guidelines and not expose them to conditions that could cause damage or degradation. Inspection: Upon receiving the repaired or rebuilt battery, customers should inspect it immediately and report any issues within 30 days.

Maintenance: Customers are responsible for the proper maintenance and care of the battery, including regular charging and storage in suitable conditions.

Risks of Lithium-Ion Battery Usage
Lithium-Ion batteries (and other rechargeable batteries) are potentially hazardous and dangerous when subjected to abusive conditions. As such, they can become hot, explode or ignite thus causing serious injury to person or damage to property. This is known as ‘Thermal Runaway’. CRC Batteries Ltd holds no responsibility for any injury or damage caused by thermal runaway of Lithium-Ion batteries (or other rechargeable batteries). You, the purchaser and/or user of any Lithium-Ion battery or product containing Lithium-Ion batteries are responsible for the use of such products.

When using a Lithium-Ion battery never connect the positive and negative terminals of the battery to each other with any conductive material (also known as a “short”, “short-circuit” or “shorting” the battery). This will cause the battery to rapidly discharge energy into the conductive material, heating both the material and the battery and potentially causing injury or damage from the battery or material becoming hot, igniting and/or exploding. Never store your battery with any conductive materials that may short the battery such as necklaces, hairpins, watches or other metal objects.

Keeping your battery in a safe location can help reduce, but not completely eliminate, the risks associated with using a Lithium-Ion battery. Never expose your battery to water (especially salt water) or allow the battery to get wet. Avoid storing the battery in any location where it may come into contact with water. When not in use keep your battery at room temperature (20-25 Degrees), and out of direct sunlight. Do not place the battery in or near fire, stoves, microwaves, or other heat generating devices.

Always turn your battery off when not in use and never charge your battery when unattended. Do not overcharge the battery (ensure you use the charger provided). When using smart chargers, be aware that damaged or malfunctioning batteries can still become overcharged and become hot, ignite, or explode. As such, never charge your battery unattended, even when using a Smart Charger.

Immediately discontinue charge/discharge of the battery if it emits an odour, feels hot, changes shape or colour, or appears to exhibit any other abnormal behaviour. Never use water to cool down an overheated battery. Never compress, put excessive pressure on, or puncture your battery. In the event you come into physical contact from the acid of the battery, rinse the area well with water or vinegar and immediately seek medical care.

Dated 31st October 2025